eTrack - Frequently Asked Questions

General Questions

  1.  What is eTrack?
eTrack is a case tracking service which enables you to receive email updates and appearance reminders for Civil Supreme and Local Civil Court cases, as well as Criminal cases in Local and Superior Courts in 13 counties..
 
  2.  How much does it cost to subscribe to eTrack?
eTrack is a free service provided by the New York State Unified Court System.
 
  3.  What are Case Updates and Appearance Reminders?
Case Updates are emails which are automatically generated every time the court staff updates a case in their computer system (for example, if an appearance is adjourned to another date).

Appearance Reminders are emails sent out a predetermined number of days before an appearance is scheduled (you can choose whether a reminder is sent 1, 7, 15 or 30 days before the appearance date).
 
Creating an eTrack account

  1.  How do I create an eTrack account?
Just click on the Register link, enter the information requested and press the Submit button. An email will be sent to the email address you provided. This contains a link to enable you to complete your registration (you will be asked to select a password and also choose a challenge question in case you should forget your password).
 
  2.  Do I need to be an attorney to subscribe?
No - anyone can create an eTrack account.
 
  3.  Can I use more than one email address?
You can add as many email addresses as you wish once you have created your account. See How do I add an email address? below.
 
  4.  I want to track cases in both Civil and Criminal Court - do I need two accounts?
No - all your cases can be tracked using just one eTrack account.
 
Managing email settings

  1.  How do I add an email address to my account?
From the Account maintenance screen select Update my email settings and click on the Add Email Address button, then enter the new email address and press Submit. An email will be sent to that address, and the recipient will have to confirm the address before it is active.
 
  2.  How do I delete an email address from my account?
From the Account maintenance screen select Update my email settings. Click on the Delete box next to the email address you wish to delete then press Submit. Note that you cannot delete your Primary email address - you must designate another address as Primary first. Your account must always have at least one Confirmed email address.
 
  3.  What is my Primary email address?
This is usually the email address you first used when you opened your account. This is the address we will use to notify you of any changes or upgrades to the eTrack system. It is also the email address that is used for the password reset process should you forget your password. You can designate another Confirmed email address in your account as your Primary by clicking on the Primary button and pressing Submit.
 
  4.  My email address has changed - how do I replace the one I currently have in my account?
From the Account maintenance screen select Update my email settings. Check the Replace box next to the email address you are replacing then press Replace Email Address. Enter the replacement address in the new window which will open then click on Submit. An email will be sent to that address. You must follow the instructions in that email to confirm your new address and complete the process. When the new email address is confirmed all cases and settings associated with the old address will be transferred to the new one.
 
  5.  Can I set defaults for Case Updates and Appearance Reminders?
To set defaults for each of the email addresses on your account first click on Update my Email Settings. You will see each of your addresses displayed, and next to each are check boxes labeled Receive Case Updates? and Receive Appearance Reminders? Use these to set defaults for all new cases you add (you may change the settings for individual cases if you wish by clicking on Case Maintenance then making any changes to the case(s) in question).
 
Tracking your cases

  1.  How do I add a case to eTrack?
To begin, you need to identify the case(s) you are interested in. You can do this through any of the search functions or from a Calendar.
 
  Adding a case from a Search (WebCivil Local and WebCivil Supreme)
To add a case from a search, first choose one of the search options (Index Search, Party Search, Attorney/Firm Search or Justice Search). Enter your search criteria and press the Find Case(s) button. In the Search Results screen click on the hyperlinked index number for the case you wish to add and the Case Detail screen will open in a new window. Click on the Add to eTrack button on the screen and the Track a Case screen will be launched. This lists all the email addresses associated with your eTrack account. For each address, you can select whether to receive Case Updates, Appearance Reminders or both for the case you are adding (you can change your selections at a later date). Once you have made your selection press the Add Case button.

Click here for a tutorial on adding cases.

Note: if you choose to add a case which is marked as Disposed by the Court you may not receive email notifications unless the court adds subsequent appearances to the calendar.
 
  Adding a case from a Search (WebCriminal)
To add a case from a search, first choose one of the search options listed (Case Identifier or Defendant) to locate your case. Once you've done that, click on the hyperlinked Case # and in the Case Detail - Summary screen click on the Add Case to eTrack button. Follow the directions in the Track a Case screen, then just click on the Add Case button.

Please note: Except for cases in the New York City Criminal Courts, at this time cases from the other City Courts cannot be added to eTrack.
 
  Adding a case from a Calendar (WebCivil Local and WebCivil Supreme)
If you are adding cases from a calendar, first generate your calendar (either a Court Calendar or Attorney/Firm Calendar). You must use the HTML Output Selection option for this. For the case(s) you are interested in, click on the hyperlinked case caption - the Case Detail screen will open in a new window. Proceed as described above under Search.
 
  Adding a case from a Calendar (WebCriminal)
If you are adding cases from a calendar, first generate your calendar (either by Court Part or Judge). You must use the On this Page Display option for this. For the case(s) you are interested in, click on the hyperlinked Case # and in the Case Detail - Summary screen click on the Add Case to eTrack button. Follow the directions in the Track a Case screen, then just click on the Add Case button.

Please note: Except for cases in the New York City Criminal Courts, at this time cases from the other City Courts cannot be added to eTrack.
 
  Adding a pre-RJI case (Supreme Court cases only)
Although WebCivil Supreme only displays cases for which a Request for Judicial Intervention (RJI) has been filed, you can manually add recently filed Supreme Court cases to your eTrack account and commence receiving notifications when an RJI is filed. Simply click on the "Add a Pre-RJI Case" link and enter the County, Index Number, Year of Filing and the Plaintiff and Defendant names.

Note: you will not receive any email updates from eTrack unless and until an RJI is filed.

A Request for Judicial Intervention is not required in Local Civil Court.
 
  2.  I'm an attorney - how do I add all the Civil cases for my firm?
To add all of the Active cases for a particular Attorney/Firm click on the Add All Cases for an Attorney/Firm link in the eTrack Account Maintenance menu (this feature is not available for Criminal cases). Select whether you wish to search for cases in Civil Supreme Court or Local Civil Court, then enter the Attorney/Firm name and click on the Search button. Select the Attorney/Firm name(s) from the list in the following screen, then press Next. A list of all currently Active cases for that Attorney/Firm will be displayed. Note that if you are already tracking a particular case this will be noted by the word eTracked. Select those cases which you want to add (by default the Add Case? box is checked - simply uncheck any you do not wish to add) and click on Next. The selected cases will be displayed, together with the email options for receiving Case Updates and Appearance Reminders, described in detail below. When you have made your selections click on the Add Case(s) button to complete the process.

We strongly recommend that you use this feature periodically to ensure that you are tracking all of your Active cases in eTrack.

NOTE: If you wish to add cases which have been marked as Disposed by the court you may do so individually - this is described above.
 
  3.  How do I view the cases I'm tracking?
When you click on View my cases a list of your cases will be displayed, grouped by Civil Supreme Court, Local Civil Court and Criminal Court. The information displayed includes County/Court, Index Number, Case Status, Plaintiff, Plaintiff Firm, Defendant, Defendant Firm, Appearance Date (next or last), Justice and Part and a link to any Motions or Decisions. For Criminal cases we display Court, Case Number, Appearance Date, Judge and Part. You may choose to sort your cases by County / Court (the default), Index Number, Plaintiff (Civil cases only), Defendant or Appearance Date and also select whether to view the output in HTML or PDF format.
 
  4.  How do I change the Update or Reminder status of a case?
Click on Case maintenance to see which email addresses you have set up to receive Updates and / or Reminders for each case, how long before each appearance you are scheduled to receive a reminder, and the date of the next appearance. To change the Update or Reminder status (including the email addresses associated with that case) click on the hyperlink in that field to go to the Track a Case screen and make those changes.
 
  5.  My case is finished - how do I remove it?
After clicking on Case maintenance you may remove a case in one of two ways.

Disposed cases
To review and remove Civil cases which have been marked as Disposed by the court simply click on the Display Disposed Cases For Removal button. All cases which have been marked as Disposed will be displayed. They will all be automatically flagged for removal, but you can deselect any individual case(s) which you wish to continue to track (for example, those with post-disposition activity). Then click on Remove Selected Cases.

Any case regardless of Case Status
Click on the box in the Remove Case? column adjacent to the case(s) you wish to remove, then click on Remove Selected Cases.
 
Calendar

  1.  How do I view my calendar?
When you click on View my calendar, a calendar of all your cases will be generated (in PDF format). Active cases without a calendared appearance date and pre-RJI cases (Civil Supreme Court only) will be listed at the end of the Calendar.

If you are tracking any combination of Civil Supreme Court, Local Civil and/or Criminal cases you have the option of viewing these separately or by selecting View all my cases in one combined calendar.
 
Passwords

  1.  I've forgotten my password - what do I do?
If you forget your password, click on the Forgotten password link on the login screen. You will need to enter either your Primary email address or your User Name. When you press Submit an email is sent to your Primary email address. This email contains a link - click on that and you will be taken to the Forgotten Password screen. Enter the answer to your Challenge Question, then enter a new password (you need to enter this twice) - please note that you cannot use a password which has been used previously. Click on Submit, and your password will be reset.

Note: if you are unable to remember the answer to your Challenge Question you will be unable to reset your password yourself - please click here for assistance.
 
  2.  I want to change my password - can I?
You can change your password at any time by clicking on Change my password. In the Change Password screen simply enter your current password, then enter a new password (you need to enter this twice) - please note that you cannot use a password which has been used previously. Click on Submit to complete the change password process.
 
  3.  How do I change my challenge question?
If you wish to change your Challenge Question (used in the event you forget your password) click on the Change my challenge question link from the Account Maintenance screen. In the Change Challenge Question screen select a category of question from the list, then enter your response (we recommend that you keep this answer short so it is easier to remember). Click on Submit to complete the change challenge question process.
 
Troubleshooting

  1. Which browsers do you currently support?
We support the following browsers:

Firefox version 3.0 and above
Internet Explorer versions 7.x and above
Safari version 3.0 and above

You may encounter problems using older versions of these browsers and we strongly recommend that you upgrade to the latest versions. Please note that we cannot guarantee that you will be able to access eTrack using a handheld device such as a Blackberry or web-enabled cell phone.
 
Contact Us

  If you have additional questions about eTrack you may contact us via email by clicking here.